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THE Legal Metrology Department of the Government of Maharashtra has registered cases against Flipkart and Amazon for alleged violation of the Legal Metrology Act, 2009, by flouting packaging norms.

According to a press note issued by the department, Special Inspector General of Police and Controller of Legal Metrology Amitabh Gupta received various complaints regarding online shopping consumers being cheated when making purchases from online trading companies Flipkart and Amazon. Based on the inputs, officials went through a detailed study of the mode of trading adopted by such online companies and ordered a special team to conduct the inspections.

Under the guidance of Amitabh Gupta and Minister for Food, Civil Supplies and Consumer Protection Girish Bapat a special team carried out raids at warehouses of M/s Instacart in Bhiwandi in Thane district, Maharashtra, which is a service provider company for Flipkart India, and M/s Amazon Sellers Services Pvt Ltd. A total of 18 types of packaged commodities worth approximately Rs.37 lakh were seized from M/s Instacart and 21 types of packaged commodities worth approximately Rs 47.7 lacks were seized from M/s Amazon Sellers Services Pvt Ltd.

These packages did not have declaration regarding name and address of the manufacturer/packer/importer/price of the package/customer care number/e-mail address/month and year of manufacturing/packing/import/ name of the commodity and so on. Declarations were given by individual stickers on a few packages, but on some the price of the package was not declared, as required under the rules.

Some of the seized packages

From lnstacart –
Cartage (A.B. Comp. Pvt. Ltd. Mumbai).
Shower head (Krios Building Materials, Ahmadabad).
Spanner Set ( Hansco Sales India, Punjab).
Tonner Cartage (Importer- Dubania Computers Pvt. Ltd., Mumbai).
Plier Set (Importer- Stanley Black and Ddcker, Bangalore)
Milton lunch box (Hamilton Housrwares Pvt. Ltd. (Uttarakhand).
Bed sheet, Pilow cover- (Elite Ddcor Pvt. Ltd., Vadodra), CTM Textile Mills.
Jewel Box- Bangle- (Aanya Life styJe, Mumbai)
Crockery Set- (Jai Gurudev metal, Thane)
Jewelry set- (Zaveri Pearls,), Atasi International, Mumbai.

From Amazon-
Mixer Grinder (M/s. Jaipan Kitchen and Appliances, Mumbai).
Toys (International toys Trading Ltd. Mumbai).
Tray Set (RDH Enterprises, Thane).
Bathroom Cabinet (Importer- Rajeshree, Mumbai).
Spin Mop Set (Blue Line Enterprises, Mumbai)
Speaker (Importer- Santosh Overseas).
Cooker Warmer (Panasonic Appliances, Chennai).
AC Cartridge (Ashapoora Computers, Mumbai).
Laptop Table (Alfa Traders, Mumbai).
Dinner Set- (Borosil Glassware Ltd., Mumbai).
Rechargeable Latrine, car washer, charger, Bluetooth head phone.

The officials of M/s Instacart, Bhiwandi, said that they were supplying the product as per the orders given by M/s Flipkart. They also said to the Legal Metrology officials that all the products stored on the Instacart premises belonged to M/s Flipkart India Ltd. They showed the bill addressed by M/s Flipkart India. The officials of M/s Amazon said that the premises were owned by them.

The cases were registered against M/s Instacaft, M/S Flipkart and M/s Amazon Sellers Services Pvt Ltd, Bhiwandi, and the department is investigating the matter in detail. Necessary action against manufacturer, packer or porter of the products will be taken as per the provisions of the Legal Metrology Act, 2009, and the Legal Metrology (Packaged Commodities) Rules, 2011.

Controller Amitabh Gupta said that the department was very important in view of safeguarding consumer interest. To avoid cheating of the consumer by online trading companies, consumers should look for the requisite declarations while getting delivery if the goods purchased online. In case of any complaint, consumers should contact Legal Metrology Control Cell on Telephone No. (022)-22886666.

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